Terms & Conditions


Daily updated prices apply, the cancellation conditions depend on the respective rate. 

Arrival and departure
On the day of departure we will make the room available to you until 10:30 a.m., but we ask for your understanding that the room cannot usually be occupied before 3 p.m. after Check In. For an additional charge of € 30 p.P. you can use the spa until 16 pm on the day of departure.


In the period from 29.04 - 16.12.2021 you can cancel your booked trip up to 7 days before arrival free of charge. From 7 days before arrival the cancellation fee is 90% of the booking amount.
However, under the following conditions, you can cancel your vacation free of charge up to 4 days before the start of your vacation:

  • Official travel warning for Tyrol, issued by the authorities of your country of origin.
  • Border closures which do not allow your arrival
  • State quarantine order or compulsory quarantine for return travelers from Tyrol, without the possibility of free testing
  • You or one of your fellow travelers has tested positive for Covid-19 or is a K1 person (presentation of a positive test / official notification required)

However, from 4 days before the start of the vacation, a cancellation fee of 90% of the booking amount always applies.
To avoid unnecessary cancellation costs, we recommend that you take out travel cancellation insurance.

From 16.12.2021 the following cancellation conditions apply:
Cancellation up to 3 days before arrival: 90 % of the total price. 
Cancellation up to 10 days before arrival: 70 % of total price 
Cancellation up to 30 days before arrival: 40 % of total price
Cancellation free of charge up to 30 days before arrival 

The above conditions apply only to individual bookings made directly through us.
For groups, seminars and contiguous bookings with more than 8 rooms own cancellation conditions apply, which will be determined individually.

In case of a fixed reservation we ask for a deposit of 30% of the booked value as a bank transfer within 2 weeks to our account (IBAN: AT62 1600 0001 0063 5569; 
BIC: BTVAAT22). The deposit can also be paid by credit card. We accept all major credit cards including AMEX.
With the announcement of the credit card number and expiry date it is irrevocably confirmed that the final invoice or possible cancellation fees may be charged to the credit card, unless another method of payment is agreed upon or no other form of payment has been made.

Price and terms of payment
In the event of errors in price information, we reserve the right to make adjustments and refer to the current price lists.

Discounts for children
Fixed prices for children: 0-5 years: 75 €, 6-12 years: 95 €, 13-17 years: 115 € 
We only take a few children in the hotel. We do not offer childcare, a playroom or a menu for children. Our hotel is not geared towards children. 

Vouchers are valid for 1 year from date of issue. Extension and cash redemption as well as the passing on of vouchers issued by name is not possible. 

Price advantages
Can only be claimed once per booking. The most favourable offer for you always applies. We ask you to book all-inclusive weeks in advance.
Services not taken advantage of will not be refunded. Please understand that it is possible to book room categories, but not to reserve specific rooms or floors.

In general we recommend payment in cash! We accept our national currency (EURO). The following credit cards are accepted:  Diners Club, Visa, Amex and Master Card.

Non-smoker - smoker?

We would like to point out that our rooms are non-smoking rooms and there is no smoking in the entire dining area. You are welcome to smoke on the balcony or in the cigar lounge.

We would like to point out that our kitchen team can only take into account the most common food intolerances such as lactose intolerance and gluten intolerance. For a pure vegan diet or low carb diet, the NIDUM is not the appropriate vacation destination, we also do not offer additional dishes for this. Please inform us of any food intolerance before your arrival

Treatments in the wellness area

If you cannot keep a booked appointment in our wellness department, we ask you to cancel at least 1 day in advance. Otherwise we have to charge you 80% of the treatment price.

With the publication of the new price list all previous price lists lose their validity! Price changes, misprints and errors, as well as changes in offers are reserved. The provisions of Austrian hotel contract law apply. 



Say Hello!

Looking forward to see you!

Am Wiesenhang 1
6100 Mösern
Tirol / Austria
Tel: +43 5212 20300

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